Repair the Emotional Connection When Things Go Wrong

by Jeanne Bliss on March 4, 2014

in Decide to Say Sorry, Driving Culture Change, I Love You More Than My Dog

By suspending fear and taking a leap of faith that customers get that we are human and mistakes sometimes happen,  beloved companies  solve the problem. They repair the connection and earn the right to grow.

Read More:
Accept Accountability When Things Go Wrong
The Apology Peace Process – Five Action When Things Go Wrong

 

 

 

 

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